We are fully committed to safeguarding the privacy of our website and application visitors, as well as subscribers to our Services. This Privacy Policy outlines how we collect, store, use, and share your personal information. Should there be any changes to the way we process your information, we will notify you immediately.
Please read this Privacy Policy carefully to fully understand who we are and our practices with respect to your personal information. By accessing our Platform or using our Services, you agree to the collection, use, and transfer of your personal information in accordance with this policy. If you do not agree with this policy, please refrain from using our Platform and/or Services.
This Privacy Policy is supplemental and does not override other notices and privacy policies. It is also only applicable to our Platform and does not extend to the websites or applications of other entities. Our obligations under applicable local laws are specifically addressed in this Privacy Policy.
Collection of Your Data
Protecting your privacy is a top priority for us. When you use our Platform or create an account to access our Services, we may ask you to provide personal information. This includes your name, contact details such as email address and phone number, information to verify your identity, location data, payment and transaction history, and any other information required to provide the Services and comply with applicable law. Additionally, we may collect data about your usage of the Platform and the Services, as well as messages and communications you send to us. Your use of the Platform and the Services from mobile technology (such as tablets, phones, or other devices) will also be subject to this privacy policy, unless you choose to remain anonymous through your device and/or platform settings.
The information we collect is necessary to provide the Services to you. Failure to provide this information may cause delays or prevent us from providing the Services.
We may also record or monitor calls made between you and us, or between you and third parties who are using our services, such as real estate agents you contact through our website. This is for quality assurance and customer service purposes. Third-party service providers may also track phone calls and text messages between you and real estate professionals so that we and the real estate professional can access certain details about the contact. During this process, we and our service providers will receive and store data about your call or text message, including the date and time of the call or text message, your phone number, and the content of the text message, in real-time.
Sharing of Your Personal Information
We may process your personal information (which includes your name, address, and any other information you provide to us relating to you as an individual) within our group of companies. Each company within our group that processes your information will do so in accordance with this privacy policy.
Additionally, we may share your information with third parties that assist us in delivering our products and services to you, such as payment service providers, marketing agencies, or website hosts. We may also share your information with third parties you have approved, such as social media sites to which you link your account or third-party payment providers.
We require all third parties with whom we share your personal data to respect the security of your personal data and to handle it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and we only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may use or disclose your information if we are required by law or regulation to do so, or to enforce any obligation against you or to protect our rights and those of our affiliates. This may include sharing information with other companies and organizations for the purposes of fraud protection and prevention.
We may also need to share personal information with our affiliates, subsidiaries, and third parties, such as real estate agents that use the Platform, during a restructuring of our business. Typically, personal information will be anonymized, but this may not always be possible.
Processing Purposes
We process your information to enable you to access the relevant parts of the Platform and to provide you with the Services you require. Additionally, we use your information to fulfill service orders, process authorized transactions, inform you of special offers, and provide marketing information that we believe may interest you.
We may also conduct customer research and development, and contact you for your opinions on the Platform, the Services, and our business. We will also notify you of any changes or developments to the Platform, the Services, and our business.
Disclosure of Information
In the rare scenario where we become insolvent or undergo any type of financial restructuring, a liquidator, administrator or receiver may be appointed to oversee the process. In such an event, these parties may transfer your information to a third-party purchaser of our business, provided that the purchaser agrees to use your information for the same purposes outlined in this privacy policy. We are committed to not sharing your personal information with any other third-party organizations, except in compliance with this policy.
Cookies
When you visit our website, we may send a small file to your computer or device, known as a “cookie”. This cookie will enable us to identify your computer, track your behavior on our website, and determine your particular areas of interest in order to personalize and improve your experience on our website. We may collect and store personal data using cookies and link information stored by cookies with personal data you provide to us. However, you can choose to reject cookies by setting your browser accordingly, although this may restrict your access to certain parts of the Platform.
If you participate in or inquire about any lead, referral, or similar service that we may offer, we may use the information you provide to determine which participating professionals are best suited to serve your needs or interests. We may also share information relating to you, including personal information obtained through our sign-up form or other sources, with certain professionals or their affiliates, contractors, advertisers, agents, or other designees. These professionals may use the information to contact you about your needs or interests, as may we.
We may also use third-party vendors, such as Google and Facebook, who use cookies to serve ads based on a user’s previous visits to our Platform or other sites on the internet. Google and Facebook, along with their partners, may use cookies, such as the DART cookie used by Google, to serve ads to users based on their browsing history. If you wish to opt-out of such tracking, you may do so by visiting the relevant websites of Google and Facebook.
Measures to Ensure Security of Personal Data
We take the security of your personal data seriously and have implemented security policies, rules, and technical measures to protect your data from unauthorized access, improper use and disclosure, unauthorized destruction, or accidental loss.
We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulatory authority of any such breach where we are legally required to do so.
It is your sole responsibility to keep your password and other account details confidential. If you suspect that your password or account details have been compromised or if you notice any unauthorized activity on your account, please contact us immediately. We reserve the right to deactivate or suspend your account at any time.
Remove Your Data and Account
If you wish to remove your account and all associated data from our platform, please be aware that this process is irreversible. Once the deletion is completed, all of your entry information, including credit points balance and reseller commission balance, will be permanently erased from our system. Additionally, your account's data on our marketing portal will be anonymized, ensuring that your personal information cannot be used or accessed in any way.
We take data privacy seriously and understand the importance of allowing our users to have control over their data. If you decide to remove your account, we will ensure that your data is deleted securely and in accordance with relevant data protection laws. However, please note that once the deletion is completed, we will not be able to recover any of your data. Therefore, we recommend that you carefully consider your decision before proceeding with the account removal process.
Multi-factor Authentication
At Biskoon, we understand the importance of maintaining the highest levels of security for our users' accounts. That's why we offer multi-factor authentication (MFA) options to provide an additional layer of protection against unauthorized access.
MFA requires users to provide more than one form of authentication to verify their identity when logging in. By activating MFA, users can ensure that even if their password is compromised, their account remains secure.
We offer two MFA options for our users:
Verification code: Users can use the Google Authenticator mobile app to generate a unique verification code that they must enter each time they log in to their account. This option provides an extra level of security as the code is time-sensitive and expires after a short period of time, making it more difficult for unauthorized users to gain access.
Code by email: Users can choose to receive a unique verification code in their email each time they log in to their Biskoon account. This option allows users to easily and conveniently receive their authentication code without the need for additional apps or software.
By enabling MFA on their account, users can significantly increase the security of their account and protect their personal information from unauthorized access.
Enquiries
If you have any questions or concerns about our privacy policy or how we handle personal data, please don't hesitate to reach out to us at
If you would like us to stop processing your information, you can send a message to our admin department with "unsubscribe" as the subject heading. We'll take prompt action to comply with your request and ensure that your data is processed in accordance with your preferences.
Payment Data
At our company, we use a third-party provider to process all credit card payments. This provider has access to the personal information required to perform payment processing functions, but they are prohibited from using this information for any other purpose.
We want to ensure that our customers' payment information remains secure, so we do not have access to or store any of your payment data ourselves. You can rest assured that your payment information is kept confidential and handled in compliance with industry standards and best practices.
Updates to Policy
We may update this policy periodically, and any changes will be posted on our Platform(s). By continuing to access and use the Platform after these changes have been made, you agree to be bound by the updated policy. It is your responsibility to review this policy periodically to ensure that you are aware of any changes that may affect you.
